EXCHANGE POLICY — HIWA COSMETICOS NATURAIS LTDA
This exchange policy is valid from June 2024.
If you are not satisfied with the product or have changed your mind about the purchase, you may request an exchange or return within 7 days from the date of receipt of the order at your address.
If you wish to make an exchange, the product must be in perfect condition and show no signs of use, that is, in the same condition as you received it. Additionally, it is essential that the item is in its original packaging.
Send an email to [email protected], providing your full name, order number, and reason for the exchange. You will receive our contact with the necessary information to complete the exchange.
If you regret the purchase, you can also return your order within 7 days from the date of receipt of the order at your address.
Send an email to [email protected], providing your full name and order number. You will receive a refund within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive the refund.
According to Brazilian legislation, in the case of items with manufacturing defects, you have the right to request a return within 30 days from the date of receipt of the order at your address.
Send an email to [email protected], providing your full name, order number, and information about the manufacturing defect (description with photos or videos). We will analyze your case within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive the refund.
As established by Consumer Rights, the shipping costs for the return of products due to the right of regret or items with manufacturing defects will be covered by our store through the reverse logistics process.
You will receive a posting authorization code by email after your exchange or return request and must post the merchandise at a post office. We do not cover packaging costs, so we suggest that you use the same packaging in which you received your purchase (if not damaged) or a suitable box that preserves the items during transport.
If you have any questions about our exchange policy, please contact us at [email protected].
